petson board

Find out the details on flying with your
pet in the aircraft cabin or hold.

What types of animals can fly?

Dogs and cats. See the conditions that must be met before and during the flight

Emotional support dogs

They are dogs that accompany their owner due to an emotional condition.

Weight: If it weighs up to 22 lb (including the container), it can fly in the cabin. If it weighs up to 154 lb (including the container), it must fly in the hold.
Container: For the cabin, you need a flexible container (22x14x10 in). And for the hold, a rigid container.
Quantity: You may fly with a maximum of one (1) emotional support dog.

Service dogs

They are dogs trained in specialized and certified centers.

Weight: Service dogs are accepted regardless of their weight or size, as long as they can be placed without obstructing the evacuation in the cabin.
Container: They do not require the use of a container to be transported in the cabin.
Quantity: Up to two (2) service dogs per passenger may fly in the cabin.

Pets in the cabin (Max. 22 lb including the container)

They are dogs or cats that have an additional charge to be transported
in the cabin.

Weight:They have a maximum weight of 22 lb, including the container.
Container: They must fly in a flexible container of maximum 22x14x10 in. (length, width, and height).
Quantity: You may fly with a maximum of one (1) pet and, during the flight,
it must be placed under the front seat in front of you.

Pets in the hold (Max. 154 lb including the container)

Dogs or cats that have an additional charge to be transported
in the hold.

Weight: They have a maximum weight of 154 lb, including the container.
Container: The dog should fly in a rigid container that allows it to move freely within it.
Quantity: If you fly with more than one pet, please note that each pet must travel in its container.

We only provide the rooster transport service on domestic flights in Colombia, and they must fly in the hold. Find out more about transporting them at our  Help Center.

Ready to fly with your pet?

Documents required

Complete the form for transporting pets, and take into account other considerations.

Before the flight

You must book this service, as applicable; up to 48 hours prior
to flight departure.

The day of the flight

You must be at the airport no
later than 2 hours before
your flight departure.

Important information

Your pet or emotional support dog will not be able to fly with you in the cabin if you are traveling in business class on our B787 aircraft.
It is not possible to transport live animals to the Galapagos Islands. 
Due to Animal Reception Centre restrictions, this service is not available for flights to the United Kingdom. 
This service is not available for flights to/from Aruba and Curação. The only exception is for permanent moves to the island of Curação with the relevant authorization from the relevant authority. 
The service does not apply to bookings with affiliated airlines or airlines with codeshare agreements.
The pet transport service applies for TACA International, Avianca Costa Rica, Avianca Peru, Avianca and Avianca Ecuador S.A.

More information

Travel requirements

Find out about visas, vaccinations, COVID-19 restrictions and other documents to
enter your destination.

Baggage

Learn about the dimensions, weight, and conditions you need to consider when preparing the baggage for your trip.

Flying with kids

Please note the recommendations and considerations to ensure that they fly in comfort.

Any questions? Get answers from our Help Center.